Shipping & Delivery

Where do you ship to?

We currently ship to Singapore, Malaysia and Thailand.

 

How much is the shipping fee?

Your shipping fee will be auto-calculated at checkout.

Thailand (Central, North, East, North-East and South Region) THB
1-5kg 150
6 - 10kg 300
11 - 15kg 450
16 - 20kg 600
21 - 25kg 750
> 26kg 900
Thailand (South Region 1 - Phatthalung and Songkhla) THB
1-5kg 200
6 - 10kg 400
11 - 15kg 600
16 - 20kg 800
21 - 25kg 1000
> 26kg 1200
Thailand (South Region 2 - Mae Hong Son, Narathiwat, Pattani, Satun, Yala) THB
1-5kg 250
6 - 10kg 500
11 - 15kg 750
16 - 20kg 1000
21 - 25kg 1250
> 26kg 1500


 

When will my order be shipped?

Upon order confirmation, your order will be shipped within 1-2 working days. You will receive an email with a link to your tracking information once your parcel has been shipped from our warehouse.

Area  Est. Delivery Time
Bangkok & Central, North, East, North-East and South Region 1 - 2 days
South Region 2 3 - 5 days

 

 

How will my order be shipped?

Your order will be shipped from our warehouse and depending on your region, will take an estimated 3-7 days to reach you. Our Delivery Partner will attempt to contact you to confirm delivery.

 

How can I track my order shipment?

To track an order, click on the tracking link in your shipping confirmation email and enter your tracking number (found in the same email) when prompted.

 

I did not receive my order / I have missing items from my order

If you encounter any discrepancies in your order, please reach out to our customer support team at support@trustana.com with your Name, Order ID and issue faced within 3 days from your delivery date. We will do our best to assist you in resolving the matter. 

 

Still have questions or need additional help? Contact us via email.